Terms & Conditions
Thank you for visiting THE SH LUXE!
Before placing your order, please review the following terms and conditions. By submitting your order—whether via our website or through other communication channels like WhatsApp or Facebook Messenger—you confirm that you have read, understood, and agreed to these terms.
Terms and Conditions:
1. Definitions
1.1 “We,” “our,” “this website,” and “Ones Vintage” refer to the online store and all associated personnel.
1.2 “You” and “your” refer to you, the customer using our website or making a purchase.
1.3 “Goods” means all the luxury items available for sale on our site.
2. Order Process
2.1 After placing your order, we will send you a confirmation email acknowledging receipt.
2.2 We reserve the right to accept or decline any order at our discretion.
2.3 If an item is out of stock or unavailable, we will contact you to inform you and cancel the order.
2.4 Please ensure that your shipping address is accurate and complete. We cannot process orders with incorrect or incomplete addresses.
3. Payment
3.1 We accept a variety of payment methods, including credit card, paynow and bank transfer.
3.2 Your payment will be processed as soon as you submit your order.
3.3 If payment fails, we will contact you for resolution, but we may cancel the order if payment cannot be completed.
3.4 Once a deposit is paid, no refund requests will be accepted. If a transaction is incomplete, the deposit is non-refundable.
4. Shipping
4.1 We will process and ship your order as quickly as possible.
4.2 Shipping times depend on your location and the shipping method selected.
4.3 We are not responsible for any loss or damage during transit. You may choose to purchase cargo insurance for added protection.
5. Return and Exchange Policy
5.1 All sales are final. We do not accept returns or exchanges, except in the case of proven authenticity issues.
5.2 If your item arrives damaged or has a legitimate issue, please contact us within 24 hours of receiving your goods.
5.3 We cannot accept returns or exchanges after this 24-hour period. Please inspect your items carefully upon arrival.
5.4 Returns or exchanges will not be accepted for personal reasons. Please consider your purchase carefully before finalizing.
6. Authenticity Guaranteed
At THE SH LUXE, we take our commitment to authenticity seriously. We stand behind every item we sell with a full money-back guarantee.
Our team conducts thorough in-house inspections on all bags, carefully checking every detail—from craftsmanship to hardware, authenticity stamps, date codes, serial numbers, and materials. We ensure that every item we offer is 100% authentic.
In addition, many of our items undergo double authentication by trusted third-party experts, including Entrupy, Bababebi, or Zeko Authentication. You can shop with confidence knowing that every product is genuine and of the highest quality.
If you would like to see more detailed images of any item before purchasing, please feel free to contact our friendly sales team via WhatsApp at +65 8797 3114 or through our contact form. We are happy to assist!
7. Buying Preloved
Please remember that the designer piece you are purchasing has a history and may show minor imperfections as a result. These slight signs of wear only add to its unique character. By purchasing preloved luxury, you are not only investing in a beautiful piece but also making a sustainable, environmentally conscious choice for our planet. You’re giving a pre-owned item a new life.
8. Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Any data you provide during the ordering process is used solely for fulfilling your order and providing customer service. We do not share your personal information with third parties unless required by law or for processing payments securely.
9. Customer Support
If you have any questions or need assistance with your order, feel free to contact us. Our customer service team is available Monday to Friday from 9 AM to 6 PM (SGT).
You can reach us via: -
WhatsApp: +65 8797 3114
Email: sales@theshluxe.com
10. Affiliation and Trademarks
THE SH LUXE is an independent consignment platform specializing in authenticated luxury items. We are not affiliated with the brands featured on our website. All trademarks, brand names, and product names are the property of their respective owners. The mention of any brand names or products on our site is solely for descriptive purposes and does not imply any partnership or endorsement with the respective brands.
11. Right to Modify Terms
THE SH LUXE reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be reflected on this page, and the updated terms will be effective immediately upon posting.
12. Limitation of Liability
THE SH LUXE is not liable for any damages, losses, or expenses incurred as a result of the use of this website or the purchase of any goods. Our liability is limited to the total amount paid for the goods in question.
By shopping at THE SH LUXE, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined above. We’re here to ensure a seamless and enjoyable shopping experience.
Thank you for choosing us!